Author,
Tim Sharrow
September 9, 2024
5
minute read

What Consolidata AI Chat for GHL Offers — and Where It Falls Short

Consolidata is another self-service AI chat platform that integrates with GoHighLevel (GHL). However, while it may initially appear as a viable option for AI-driven customer interactions, its feature set and reliance on OpenAI make it more of a basic solution rather than a robust tool for serious lead generation. For businesses seeking a streamlined, easy-to-use AI platform that goes beyond scheduling appointments, Consolidata's limitations become clear. In this overview, we’ll explore Consolidata’s setup, where it falls short, and alternatives for more advanced, user-friendly AI tools for automating lead generation and customer engagement.

Consolidata’s Limited Feature Set and Overreliance on OpenAI

At first glance, Consolidata seems like a reasonable AI chat solution. However, once you dive into its functionality, it becomes clear that it’s built on top of OpenAI’s infrastructure without much-added innovation. Essentially, Consolidata provides a reskinned version of OpenAI’s assistant, requiring businesses to manage their own OpenAI accounts and assistants, which can quickly become cumbersome.

Basic Appointment Scheduling with Little Else

While Consolidata does handle appointment scheduling, that’s where its capabilities end. Unlike more advanced AI platforms, Consolidata lacks the ability to dynamically reschedule appointments, update CRM fields in real-time, or perform other advanced tasks that streamline customer interactions. Its features are basic, and businesses looking for more powerful tools will find themselves out of luck.

Dependence on OpenAI: Setup and Message Fees

One of Consolidata’s biggest hurdles is its reliance on OpenAI. Users must manage their own OpenAI API keys, and all interactions incur message fees from OpenAI in addition to Consolidata’s $97/month subscription. The lack of integration into a more user-friendly, all-in-one system adds unnecessary complexity to what could otherwise be a simple AI solution.

Where Consolidata Falls Short

Consolidata’s limited functionality means that it struggles to meet the needs of businesses seeking a more robust, ready-to-use AI solution. Here are some key areas where it doesn’t deliver:

No Dynamic Rescheduling Capabilities

While Consolidata can schedule appointments, it lacks the ability to handle rescheduling smoothly. If a lead needs to change their appointment, the process is manual and time-consuming, diminishing the efficiency gains that AI is supposed to provide.

Lacks Conversational Flexibility, Heavily Prompt-Driven

Consolidata doesn’t offer any out-of-the-box personality-building features, meaning that all interactions rely entirely on manual prompting. Users need to craft specific prompts for every conversation, which can lead to rigid, repetitive interactions that feel impersonal and robotic. Without the ability to customize the AI’s tone and style, the platform fails to deliver a flexible, human-like experience.

Missing Core Features Like Contact Updates

Beyond its limited ability to schedule appointments, Consolidata does not include features that automatically update CRM records, manage follow-ups, or provide insights into lead interactions. This lack of functionality means more manual work for users, making the platform less efficient for businesses looking to automate their customer engagement processes.

Why Cereba.ai Is a Better Choice for GHL Users

For businesses looking for a more advanced, user-friendly AI solution, Cereba.ai offers a superior alternative to Consolidata. Cereba.ai is designed with ease of use in mind, offering powerful, pre-built features that eliminate the need for complicated setup or manual prompting.

Simple Setup, No Dependencies

Unlike Consolidata, Cereba.ai does not rely on external accounts. The platform is fully integrated and user-friendly, making it easy to get started without needing advanced AI knowledge. Once set up, Cereba’s AI is ready to go—no constant prompting or adjustments are needed.

Enhanced Features of Cereba.ai

Conversation Steering

With Conversation Steering, Cereba.ai gives businesses control over how the AI manages conversations. The AI is designed to ask questions strategically, guiding leads toward specific outcomes—whether it’s gathering information or moving to schedule a meeting—ensuring that conversations remain focused and productive.

Scheduling Readiness

Cereba.ai’s Scheduling Readiness feature allows users to define when the AI should offer appointments based on a lead’s level of engagement. This ensures that only high-quality leads are directed to schedule a meeting, improving conversion rates and reducing time wasted on unqualified prospects.

Dynamic Appointment Rescheduling

Cereba.ai’s Dynamic Appointment Rescheduling makes it easy for leads to change their appointments. The AI automatically offers alternative time slots and updates calendars in real-time, removing the friction associated with manual rescheduling.

Conversational Contact Updates

Cereba.ai automatically updates contact records during conversations, ensuring that your CRM data stays accurate and up to date. This eliminates the need for manual data entry and provides your sales team with the most current information when following up with leads.

Dynamic Personality Creation

Cereba.ai’s Dynamic Personality Builder lets you customize the AI’s tone and communication style to fit your brand. Whether you want a professional tone or something more casual and friendly, Cereba.ai adapts to your needs, delivering conversations that feel natural and aligned with your brand’s voice.

Reporting & Analytics

With a built-in reporting dashboard, Cereba.ai provides real-time insights into the performance of your AI. Track conversations, monitor conversion rates, and make data-driven adjustments to optimize how your AI engages with leads.

Notifications

Cereba.ai’s Notifications system alerts you when it’s time to update your AI’s knowledge base or when conversations aren’t going as expected. This proactive feature ensures that your AI continues to perform optimally, without requiring constant monitoring.

C.O.R.E. Intents™: More Than Just Appointment Scheduling

One of the biggest advantages Cereba.ai offers over Consolidata is its suite of C.O.R.E. Intents™, which go beyond basic appointment setting to automate essential customer engagement tasks:

  • Autonomous Learning: Cereba.ai continually improves itself by learning from each conversation, enabling it to handle more complex queries over time.
  • Auto-Reconnect: If a lead isn’t ready to take action immediately, Cereba.ai automatically follows up, ensuring that no opportunities are missed.

Additional Features Include:

  • Dynamic Rescheduling: Seamlessly manage appointment changes without manual intervention.
  • Dynamic Personality Builder: Customize your AI’s tone, style, and personality to fit your brand’s needs.

Conclusion

While Consolidata offers basic AI functionality for GHL users, its limitations—reliance on OpenAI, lack of dynamic rescheduling, and absence of core features—make it less ideal for businesses looking to automate lead generation and customer interactions efficiently. Cereba.ai, on the other hand, provides a more intuitive, feature-rich platform designed to handle every aspect of customer engagement without the complexity.

For GHL users seeking a powerful, easy-to-use AI solution, Cereba.ai is the clear choice. With features like C.O.R.E. Intents™, conversational contact updates, and dynamic appointment scheduling, Cereba.ai streamlines lead management and improves overall customer engagement.

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